InspectAPedia tolerates no conflicts of interest. We have no relationship with advertisers, products, or services discussed at this website. Diagnose & Fix Water Softener Problems: This article series describes procedures for diagnosing and repairing water softener or water conditioner problems including water conditioner control settings and adjustment or repair, brine tank and brine tank float cleaning and repair, and the proper amount of water softening or conditioning that is needed. This water softener repair article describes what to check first if the softener is not working properly. Also see the FAQs at the end of this article for examples of water softener problems & solutions.

We also provide a to this topic, or you can try the page top or bottom as a quick way to find information you need. Owner's Guide to Diagnosing A Water Softener that Is Not Working Properly Article Series Contents [Click to enlarge any image] • • • • • • - for softeners stuck in 'regen' mode • • • • • Water Softener Checklist: if the Softener is Not Working Check These First Water Softener Not Producing Soft Water if the water softener doesn't seem to be doing anything, check these items: • Check the water softener bypass valve: You want first to see that the water softener is not on 'bypass' - is household water flowing through the unit? A sketch of an Autotrol bypass valve is shown at left.

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Details about how to use the water softener bypass valve are at This valve is an option and may not be installed on your unit. But there may be standard plumbing valves or [photo] that accomplish the same purpose. • Check power to the water softener: If the unit uses electricity to run a timer be sure it's plugged in to a live outlet and has power. Some water conditioners use a low-voltage transformer to power the control - be sure that device is present, plugged in, and working.

You can use a simple VOM to check that the transformer is outputting DC at the proper voltage level. See • Check the salt tank: Is there salt in the salt tank? If the water softener produces soft water but the soft-water runs out before the scheduled or normal regeneration cycle time check the following: Brine tank debris or salt mushing: accumulated silt or debris or powdered mushy salt in the bottom of the tank (above the salt grid plate) may prevent the preparation of the proper amount of brine needed for regeneration. Resin in the treatment tank may not be adequately re-charged with salt. See then see Brine draw cycle defects such leaks in tubing or at a control valve or improper brine tank float adjustment can cause inadequate regeneration cycle salt quantity, water volume, or duration. See • Manually run a regeneration cycle: Then try a manual regen cycle - you'll see on most units a lever you can push or on electronic control heads, a push-button on the control box to start the process • Set the water conditioner controls: Set the right doses and regen cycles for your water hardness and level of water usage See • Watch the water conditioner timer: it is possible that the timer mechanism itself has failed.

You should see the timer wheels or clock wheels turning and, if you try setting a regen cycle at every day (just for starters) you should see and hear the system go through a regeneration cycle automatically the very next night. • Feel and test the water supply: if you still can't get a lather when bathing the water may be insufficiently treated, or if the water feels slimy and you have trouble washing soap off, the water may be over-treated.

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Test the water for hardness so that you know how to set the controls. • Potassium chloride in use instead of salt in your water softener? Esi tronic 2.0. As we explain at, different water softener settings will be required if you're using KCl. How to Get a Water Softener Working & Confirm that It Works Correctly Before replacing a water softener - a step that may not be necessary, here are some things to try: • Make sure that the water softener is actually 'on' and working, that is, that the system has electric power, valves turned on, not left on 'bypass' • Make sure the water softener is clean and that no debris is blocking any water passages or tubing. See Also see • Make sure that the salt tank is properly filled.

If the salt tank has stayed 'full' for a long time, either no salt is being used (improper operation) or a crust of salt has formed over a virtually empty tank. Poke around into the salt to be sure the salt tank is really there. See • Run an extra water softener regen cycle - use the water softener control to run the equipment through an extra cleaning/regeneration cycle. • Watch the water softener control or check it frequently for several days to be sure the control is actually working and that it is cleaning and regenerating the water softener salt dose regularly. • Test the incoming water for hardness so that you know what level of treatment is required. See and • Test the water softener output water for hardness and if you like, also test the output water salt level for excess salt • Check the water softener control adjustments.